Returns and refunds

Returns and Refunds

HOW TO RETURN OR EXCHANGE AN ITEM

To exchange an item, the item must be unworn, unaltered or washed, have all tags intact and include original packaging.

We accept returns and exchanges within 14 days of you receiving the package.

Please arrange with your choice of mailing or courier service to send the package back to us. We will notify you once we receive and process the return.

The shipping cost for the refund or exachange will be supported by the customer.

Exchanges will only be accepted for the same item in a different color, subject to availability. Otherwise it is needed to refund the old item and order the new item as a new order.

Simply email us at contact@thaleda.com and we will assist you in the process.

REFUNDS

You will be refunded the full amount of the returned item in the same manner your payment was originally made. Shipping costs are not refunded.

To refund an item, the item must be unworn, unaltered or washed, have all tags intact and include original packaging.

We accept refunds within 14 days of you receiving the package.

After we receive the returned product, we wil inspect that the product is in the original condition, after that we wil proceed with the refund of the payment.

The shipping cost for the refund or exachange will be supported by the customer.

Please note, it can take up to 15 business days for the refund to appear in your account.

DEFECTIVE ITEMS

THALEDA undergoes rigorous inspection.

In the unlikely case you do receive a defective item, please contact us at contact@thaleda.com.

We will arrange for you to ship the item back to us free of charge. We will replace the item as soon as possible, subject to availability, or refund you with the original amount.

WRONG ITEMS

If you receive an item different from what you ordered, please contact us at contact@thaleda.com.

We will arrange for you to ship the item back to us free of charge. We will replace the item as soon as possible, subject to availability, or refund you with the original amount.